Kaduna Electricity Distribution Company holds Customer’s Consultative Forum

Written by on December 10, 2021

Kaduna Electricity Distribution Company, held a Customer’s Consultative Forum to discuss Customers complaints handling standards and procedures and debt recovery unit promo in compliance with the Nigerian electricity regulatory commission (NERC) cashless collective directives.

Kaduna Electric informed its esteemed customer that effective January 31 2021, all industrial (D1-D3) and commercial (C1-C3) customers shall be expected to settle their electricity bill through their designated bank accounts and online payment platforms.

In the same vein, payments from all R3 class of residential customers shall also be into the bank accounts and through online payments channels from march 31, 2021.

An official of the company, Mr Sunday Yahaya took the participants through the customers’ complaints handling process as approved by the regulatory body in order to seek redress as they are customer centric Organisation.

He added that the customer complaints handling process is all encompassing as provisions are also made for those who will call in the major native languages.

In a feedback session, a participant applauded the effort of Kaduna electric for giving customers the forum to lay bare their complaints, air their views, make recommendations and gain enlightenment in areas they are ignorant in and this will help both moving forward.

In attendance were delegates from different parts of Kaduna metropolis, traditional leaders and heads of security personnel.


David Vincent Ejeh 

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